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Document Production Supervisor
WHEELING WV 26003
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90413830

Company Profile

Williams Lea Tag

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Summary

  Job posted:   Fri Jun 1, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Document Production Supervisor
Requisition #
18-0690


Post Date
5/30/2018


Title
Document Production Supervisor


Shift
Monday to Friday 9:00 AM to 6:00 PM


City
Wheeling


State
WV


Description

Position summary



+ The Administrative Resource Center (ARC) Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.



Job duties


(* denotes an "essential function")

+ ? *Supervises and supports a staff of direct reports (including timesheet approval, PTO requests)


? *Ensure team provides outstanding service to client, while building strong customer relationships


? *Work with manager to facilitate appropriate staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback


? *Address performance issues among team members


? *Maximize profitability through the effective utilization of labor and resources


? *Immediately resolve any operational problems or issues


? *Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation


? *Supervise the team's day-to-day work assignments, including projects and ad hoc requests, likely in ARC environment(s)


? *Coordinate, prioritize or delegate jobs and/or duties to associates to ensure efficient, accurate completion within deadlines


? *Respond to customer inquiries and complaints in a timely and professional manner


? *Resolve issues proactively, and escalates appropriate issues to manager, client or team for resolution


? *Recruits, coaches and mentors direct reports


? Exemplify proper professional expectations for team members when dealing with client requesters and client work requests


? Foster a proactive environment of continuous service enhancement and relationship building with the client; encourages staff to bring forward ideas to help service quality and/or productivity


? Promote a culture of high performance and continuous improvement that values learning and a commitment to quality


? Have a strong knowledge clients' businesses and the impact of our services


? Ensure adherence to standardized processes for all aspects of operations (including WL & client)


? Manages production and analysis of monthly management reports for site (CSR)


? Train staff members, as needed




Williams Lea Tag offers an exciting and supportive business environment. We develop our people and reward their contribution. We work with openness and integrity. We are an
equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.





WLRSR



Requirements

Job qualifications



+ Bachelor's degree or equivalent experience


+ 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred


+ 3 or more years' experience in document and/or presentation production including a combination of pitch books, marketing materials, legal documentation, presentations, administrative services, etc.


+ Expert knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio); including creating and editing charts, graphs, styles, table of contents, and/or macros, etc.


+ Ability to edit and format graphics; may use appropriate Adobe Creative Suite software


+ Strong knowledge of grammar and composition rules required for editing and proofreading


+ Basic P&L understanding a plus


+ Demonstrated experience prioritizing competing priorities under tight deadlines


+ Exceptional communication skills, both written and verbal


+ Exceptional attention to detail


+ Supervisory experience; 1+ years preferred



Williams Lea Tag offers an exciting and supportive business environment. We develop our people and reward their contribution. We work with openness and integrity. We are an
equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.





WLRSR



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